Privacy Policy

1- Our commitment to privacy

More care | Incontinence Plus respects your right to privacy. We are committed to controlling the collection, use and disclosure of personal information provided by its users and/or customers. This policy summarizes what personally identifiable information we may collect, and how it may or may not be used. This policy also describes other important topics relating to your privacy.

Our Privacy Policy is inspired by the Canadian Standards Association Privacy Code and complies with federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act . A summary of the ten Fair Information Practices Principles appears at the end of this Privacy Policy.

2- What is meant by personal information?

“Personal Information” is personally identifiable information such as your name, residential and/or business address, and email address. It includes product, usage, service and complaint information.

More care | Incontinence Plus only collects personal information when you expressly and knowingly choose to provide it to us, such as when you subscribe to Plus Care | Incontinence Plus. We may also receive personal information from our business partners and other third parties, provided that such third parties confirm to us that they have obtained your consent to the disclosure of your personal information.

Publicly available information, such as a list of your name, address, phone number, and email address, is not considered personal information.

3- Collection and use of personal information

More care | Incontinence Plus collects and uses your personal information primarily for the purpose of providing you with the products and services that you have requested from us.

Your personal information is used to communicate with you about your account and to provide you with information relating to other services. If you have indicated that you wish to receive offers or information from selected sponsors or advertisers, your personal information would also be used to contact you or to send you emails and other mailings regarding products and services which may interest you. However, you always have the option of telling us not to share your personal information with you or to opt out of offers for other products or services.

More care | Incontinence Plus may also contact you from time to time to conduct market research and surveys to continually improve our product and service offerings.

Unless you expressly authorize us to disclose your personal information or unless disclosure is required or permitted by law, More Care | Incontinence Plus will not sell, rent or sell your personal information to third parties.

Anonymous or “non-personal” information collected by More Care | Incontinence Plus via www.plusdesoins.com may be used for technical, research and analysis purposes. More Treatments | Incontinence Plus uses information collected through surveys, existing files and public records to analyze the market and develop or improve its service offerings.

More care | Incontinence Plus will only ask for information about you that we need and will only ask for it when we need it. When we ask you for information, we will tell you why we need it and what we are going to do with it.

We will seek your prior consent to the collection, use and disclosure of information, in accordance with applicable privacy laws. Subject to legal and contractual requirements, you may refuse to consent to our collection, use or disclosure of information about you. You may also withdraw your consent to any further collection, use or disclosure of information about you at any time by giving us reasonable notice. If our disclosures or intended uses of information change, we will notify you.

Your personal information will not be used for any other purpose without your consent.

4- Disclosure

To enable us to more effectively deliver the products and services you have requested from us, More Care | Incontinence Plus may share your personal information with selected third parties acting on our behalf as agents, suppliers or service providers. These third party service providers only receive the information necessary in the circumstances. Information provided to third parties may only be used for the intended purpose and is subject to strict confidentiality conditions.

5- Use of cookies

More care | Incontinence Plus uses a browser feature called a cookie to anonymously collect information and track user trends on www.plusdesoins.com A cookie is a small text file placed on your hard drive by www.plusdesoins.com. "Cookies" contain a unique identification number that identifies your browser, but not you, to our computers each time you visit www.plusdesoins.com. Cookies tell us which pages are visited and by how many people.

The use of cookies is an industry standard and many major browsers are initially set to accept them. You can reset your browser to refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on www.plusdesoins.com.

6- Accuracy

More care | Incontinence Plus will ensure that the information provided to you is accurate, complete and up-to-date. However, please inform More care | Incontinence Plus to whom you have provided your information of any name, address or other change. If you have any questions about the accuracy of the factual information we have collected about you, you will have access to this information to verify and update it. If we have disclosed inaccurate information about you to a third party, we will be happy to contact them to correct it.

7- Security

More care | Incontinence Plus is committed to protecting your privacy. Security measures, such as locked filing cabinets, restricted access, the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as access, disclosure, unauthorized copying, use or modification. Our employees have been trained to respect your privacy at all times and employees with access to your personal information must use your personal information strictly in accordance with our Privacy Policy and the laws applicable to each company.

8- Access

If you have any questions about our collection, use or disclosure of your personal information or simply want to know if we have any personal information on file, you can contact our Privacy Officer. More Treatments | Incontinence Plus may tell you whether it holds personal information about you, unless specific circumstances allow it to do so in accordance with applicable privacy legislation. They can tell you the source of the information, allow you to access your personal information and find an account of the use that has been made or is being made of the information and the third parties with whom it has been disclosed.

More care | Incontinence Plus will only withhold access to information about you in circumstances permitted or required by applicable privacy legislation. If More care | Incontinence Plus refuses your access, it will provide you with the reasons for its refusal on request. Exceptions may include information containing references to other individuals, information that cannot be disclosed for legal, security, or proprietary reasons, and information subject to attorney-client or litigation privilege. and privacy legislation.

9- Questions or concerns

If you have any questions or concerns regarding the personal information about you held by More Care | Incontinence Plus or Concerning the Compliance of Plus Care | Incontinence Plus with our Privacy Policy, please contact our Privacy Officer. Contact details for our Privacy Officer are available at www.plusdesoins.com or by contacting Plus de Soins | Incontinence Plus.

More care | Incontinence Plus has procedures in place to receive and respond to complaints or inquiries regarding its handling of personal information. They will outline complaints procedures for anyone making inquiries or filing complaints.

If you are not satisfied with our Privacy Officer's response after filing a complaint, you may have additional remedies under applicable privacy legislation. For more information, please contact the Federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable. Contact details are available on our website www.plusdesoins.com or by contacting Plus de Soins | Incontinence Plus.

10- Ten Principles of Fair Information Practices

1- Liability. More care | Incontinence Plus is responsible for the personal information under its control and must designate one or more individuals responsible for the company's compliance with the procedures and principles set forth in our Privacy Policy.

2- Identify the goal. More Treatments | Incontinence Plus will identify the purpose for which personal information is collected at or before the time of collection. More Treatments | Incontinence Plus collects, uses and discloses such information as a reasonable person would consider appropriate in the circumstances.

3- Consent. The knowledge and consent of the individual is required for the collection, use or disclosure of personal information, except where privacy legislation does not require consent, for example where the collection, The use or disclosure of personal information is restricted to journalistic, artistic or literary purposes.

4- Limit collection. More Treatments | Incontinence Plus will limit the collection of personal information to that which is necessary for the purposes identified by the company. Personal information should be collected by fair and lawful means.

5- Limit use, disclosure and retention. Personal information should not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will only be retained for as long as necessary to fulfill the purposes for which it was collected.

6- Accuracy. Personal information should be as accurate, complete and up-to-date as necessary for the purposes for which it is used.

7- Backups. Personal information must be protected by security measures appropriate to its sensitivity.

8- Opening. More Treatments | Incontinence Plus will make available to its customers and employees specific information about its policies and practices relating to the management of personal information.

9- Individual access. Upon request, an individual must be informed of the existence, use and disclosure of their personal information and be granted access to that information, except in cases where More Care | Incontinence Plus is authorized or required by law not to disclose personal information to its customers or employees. An individual customer or employee should be able to challenge the accuracy and completeness of information disclosed to them and have it amended as appropriate.

10- Dispute of compliance. An individual customer or employee should be given the opportunity to challenge compliance with the principles set forth in our Privacy Policy to their designated Privacy Officer.